Meet Shelby

Meet Shelby, the Team Leader at Mr. Good Guy Devonport. Shelby’s career story traces back to her childhood, where she was inspired by a waitress at a local restaurant whose warmth and passion left a lasting impression. 13 years ago, she began her journey in the hospitality industry as a kitchen hand in a bakery in North West Tasmania, igniting her passion for food and service.

Let’s dive into the story behind Shelby’s passion and love for hospo!

Q: How long have you been in the industry for? Tell us about your career background, any highlights or countries you have worked prior to Mr. Good Guy.

S: I’ve been in the hospitality industry for over 13 years now, and it’s been quite the journey. I started my career as a kitchen hand in a local bakery in North West Tasmania, gradually working my way up to the front of house, where I honed my skills in serving and crafting the perfect cup of coffee for our regulars.

After gaining valuable experience at various local businesses in Devonport and Latrobe, I decided to broaden my horizons and embark on an adventure overseas. I found myself working in a quaint pub in a charming village 40 minutes from London. It was an eye-opening experience that allowed me to immerse myself in a different culture and learn new techniques and approaches to hospitality.

Upon returning home, I continued to pursue my passion for hospitality, transitioning to roles as a waitress and eventually finding my niche as a skilled barista at McCafe. I further refined my craft at unique coffee shops like The Trend Shed in Port Sorrel and Hey Buddy in Ulverstone, where I developed a deep appreciation for quality coffee and customer service.

Seeking to expand my knowledge and advance my career, I found my way to Mr. Good Guy, where I’ve been fortunate to receive incredible support and opportunities for growth. It’s been an enriching experience, and I’m excited to continue my journey in this dynamic and welcoming environment.

Q: When you were younger, who inspired you to pursue a career in food and beverage and why?

S: When I was younger, a memorable moment that inspired me to pursue a career in food and beverage occurred during a family dinner at a restaurant I had never visited before. The waitress who served us left a lasting impression on me with her genuine warmth, attentiveness, and passion for her work. In that moment, I was struck by the power of hospitality to make people feel truly special, and I knew I wanted to evoke that same feeling in others. And yes, I found myself thinking, ‘I want to be that person!’

Two years later, in Year 9, I had the opportunity to attend a catering class at my high school. Under the guidance of a supportive and encouraging teacher, I delved into the world of cooking, coffee-making, and front-of-house service. Each lesson deepened my passion for food and beverage as I discovered the artistry and joy inherent in hospitality.

Reflecting on those experiences, I realise how wonderfully they have shaped my career path and aspirations. Today, as I pursue opportunities in the food and beverage industry, I strive to embody the same joy, passion, and dedication that inspired me all those years ago. I am grateful for the mentors (especially my first catering class teacher in high school) and experiences that have fuelled my journey and continue to inspire me each day.

Q: What was your favourite thing to drink when you were younger? Is there a drink or food that is dear to you?

S: Gathered with loved ones, savouring hearty servings of roasted meats brings a sense of indulgence, surrounded by a spread of delicious dishes. These cherished family roast nights, followed by delectable desserts, hold a special place in my heart. I can’t wait for our next gathering to relish these moments together.